Refund and return Policy

Refund Policy for Redblad

At Redblad, we take pride in offering high-quality leather jackets, bags, shoes, and vests. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please review our refund policy below.

Eligibility for Refunds:

1. Items must be returned within 30 days of the original purchase date.
2. Products must be in new, unused condition with all original tags and packaging intact.
3. Leather items should not show signs of wear, scratches, or alterations.
4. Shoes must be unworn and free from any scuffs or marks on the soles.

Refund Process:

1. To initiate a refund, please contact our customer service team at redblad70@gmail.com or call us at [phone number].
2. You will receive a Return Authorization Number (RAN) and instructions for returning the item.
3. Please securely package the item and include the RAN on the outside of the package.
4. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
5. Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
6. Refunds will be issued to the original payment method used for the purchase.

Exceptions:

1. Customized or personalized items are not eligible for refunds unless there is a manufacturing defect.
2. Sale or clearance items may be subject to different return conditions, which will be clearly stated at the time of purchase.
3. If a product is found to be defective upon receipt, please contact us immediately for a replacement or full refund.